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Please help us answer your query more efficiently by clicking one of the options below:

It’s always free to modify or cancel your booking as long as you let us know in time according to the conditions of your booking.

To obtain a refund of a prepaid booking you must cancel it before the start of your rental using the links below, the links in your rental voucher or through the "My Booking" section of our website.

No refunds will be given if the booking is not cancelled before the start time and we cannot use this money for other bookings.

To cancel your booking please fill in your email address and the booking reference number below and click the ‘Send’ button. You will then receive an email from us. Please follow the instructions in that email to complete your cancellation:
Booking reference number: VST -  Forgot your booking number? (If you don’t remember your reference number, please leave the box blank
and we will send you an email with all the bookings you have pending.)